Well for $400 US per year to renew, you get NO support from Microsoft… that’s one of the perks…

On July 8, 2009 a colleague of mine at Infront sent an email to the Microsoft Courseware Library Requests team and received a response yesterday November 20, 2009, that’s only a 4 month turn around.

=== Original Email ===

Sent: Wednesday, July 08, 2009 4:11 PM
To: Courseware Library Requests
Subject: Courseware Library
Importance: High
Good afternoon,
I can’t log in to the courseware library. I’ve tried to use the Forgot logon button but it’s telling me that my email address is invalid. I’ve tried all the email addresses I can think of and it’s not working.

How can I get assistance with this? I need some courseware….

==== End of Original email ===

And the response which came in more than 4 MONTHS LATER!!!

We apologize but this email address is no longer monitored.   The bad news is we have not honored our commitment to supporting you and have not addressed your needs and questions in a timely manner.  This email address has been unmonitored for some time now and we’ve just recently recognized this lapse in our process.

We hope that your question has been answered or your issue resolved.  If not, we have support through Microsoft’s Regional Support Centers now.  You can find user guides, answers to the top 10 questions about the Courseware Library, as well as contact information for your region’s support center at http://cwlibrary.mslearn.net/page/support.aspx.

We realize this may have had a negative impact on you or your customers and for that we are truly sorry.

Sincerely,

Courseware Library Requests Team

It’s this type of quality that I see in both the MCT program as a whole and the courseware that is being developed by Microsoft that is really disturbing. The complexity of the Microsoft products is increasing but the quality of their training material is decreasing almost proportionally. To there credit, Microsoft is GREAT at making changes based on customer feedback so I am just hoping someone at Microsoft reads this post.

Rory McCaw, MCT